Frequently Asked Questions

 

What Shipping Methods Are Available?

USPS, FeDex, UPS, DHL, Airmail

Due to longer customs clearance times, Standard Shipping times have been extended to 10-25 business days for Brazil and Russia and 7-15 business days for all other destinations in Latin America.

Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

What kinds of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal

Do You Ship Internationally?

We ship all over the World.

How do I check on the status of my order?

You may view the status of your order by logging into your Ginseng24 account and clicking on Past Orders. Click here to check on that status of your order.

Do I need an account to place an order?

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How do I reset my password?

How Do I Track My Order?

You may view the status of your order by logging into your Ginseng24 account and clicking on Past Orders. Click here to check on that status of your order.

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